Online Catalogue

View Cart | Checkout  | Items:, Value:

About Us This web site is owned and operated by Pedrollo Distribution Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Pedrollo Distribution Ltd
Crossfield Fort Crossfield Road Industrial Estate Lichfield Staffs WS13 6RJ United Kingdom
Phone: 01543 415200
Fax: 01543 415900
Email: sales@pedrollo.co.uk
VAT NUMBER 580 633 733


Company number: 02829921
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Currency

All prices listed are in GB pounds sterling and payments taken in this currency.

We accept Visa, Maestro, Mastercard and American EXpress. We do not charge for any non-special order item until it is ready to ship. Special order items are charged for on the day of order. Backordered items are not charged until they are shipped. If you do not wish to send your card details via secure shopping cart, you may send your credit card information via phone, fax, snail mail or over the Internet.

With the exception of goods which are special orders, consumers have the right to cancel the contract within 7 working days without reason,provided the pump has not been connected to a water supply. The 7 days start when the goods are received.
Shipping And Handling Shipping And Handling Orders are normally shipped by Fed Ex UK. For Credit card orders we will only deliver to the address on the Credit Card. A signature is always required for the goods.

All orders over £50 ex VAT are delivered free to a mainland UK destination.(Excludes Highlands and Islands)

Delivery charge for Mainland UK orders costing up to and including £50.00 ex VAT is a minimum of £7.50 inc VAT

For stock items orders received before 2pm are generally despatched that day for next day delivery. However, we cannot guarantee next day delivery on the service which we use for general sales. - If you must have your goods next day please contact us by phone for details. We cannot accept responsibility for any delays caused by non-delivery of orders by our carrier agents. If we are unable to despatch an order to arrive with the customer within 30 days of receiving the order, we will offer the customer the option of cancelling the order and having their money refunded.

If you have an export enquiry (eg Republic of Ireland) please contact us before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably and be quoted specifically on each order.
Delivery Schedule Delivery Schedule Most Items are normally delivered by carrier within two to three working days. International orders will take longer.

Unless otherwise agreed, if we are unable to deliver the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid.
Back Orders Back Orders If your item is not in stock, we will try to offer you an alternative product suitable for your application.
Tax Charges Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security Credit Card Security When shopping at Pedrollo.co.uk you can be safe in the knowledge that your credit card transactions are secure. All credit card transactions are transacted via Sagepay

All transactions on this site use Secure socket Layering (SSL) . This encrypts the personal information and card details you enter into code so that they may be securely transmitted over the internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you are still concerned about the security of issuing your card details on line then it is possible to pay by alternative methods, you can send us your order on-line and we will ring you to take your credit card details, or, you may fax us with the order, or you can ring us with the order - whichever you are happy with.

We know of no documented cases of credit card fraud using our shopping system over the Internet.
Guarantee Most items, unless otherwise indicated, are sold with a one year, return to base warranty. If you do have a problem, please contact us as soon as possible on 01543 415200

We guarantee to refund the price of any item returned to us in its original condition within 30 days of the customers receipt of their order. Upon receipt of the return in satisfactory condition we will issue a refund. The refund will normally be issued immediately, but certainly within 30 days. Delivery charges will be refunded only if the return is a result of our error, for example if the product was damaged or defective or the order was incorrectly fulfilled. If a customer intends to make a return they must contact us; we will e-mail a return authorization form for the customer to complete. We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses recorded delivery or an insured carrier. This does not affect your statutory rights as a consumer.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01543 415200 (International +44 01543 415200) or fax us on 01543 415900 or write to us at Crossfield Fort Crossfield Road Industrial Estate Lichfield Staffs WS13 6RJ United Kingdom
Privacy Policy Pedrollo Distribution Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy With the exception of goods which are tailor made for the consumer or ordered specially, items marked "special order," and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.

For any item to be returned and receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.

If a customer intends to make a return they must contact us in writing first, either by letter to Pedrollo Distribution Ltd, Crossfield Fort, Crossfield Road Ind Estate, Lichfield, WS13 6RJ; via fax to 01543 415900 or by e-mail to sales@pedrollo.co.uk; we will e-mail a return authorization number.

We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.

It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or breakages before installing the item, and contact us as soon as possible should you find any fault. We will endeavour to replace or repair any faulty goods as quickly as possible.

This does not affect your statutory rights.

Your consumer rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Consumer rights are not applicable to trade customers.
Remittance Terms Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.
spacer
spacer